Customer Service is the MOST important part of our business! We are happy to spend time with you by phone or email answering questions before you purchase with us. We want our customers happy, so please read our policies.
Digital Content and Memberships
We do not readily offer refunds on digital content. If you are unsure about a digital item and have questions, we will do our best to answer any questions. We hope that previews and free samples will help you make a decision before purchasing. Email me here if you have any pre-sale questions on digital items or if you are unhappy with your digital content purchase.
Physical Product Shipping Policy
Do you ship international orders?
(Update 2023 - We are currently not shipping physical products out of the country. We hope to do this again soon.)
How is the item shipped?
USPS. If there is an unusual delay, you will be notified. We do not estimate the date of arrival. Your order will be marked as 'shipped' on the site status. If there is a tracking number, it is usually sent automatically.
Insurance: If you would like the order to be insured, you must email us so we can quote you insurance. We can collect the insurance money via PayPal.
Orders ship within 5 business days of placing the order.
In most cases, we will get the orders out sooner, but being a small family business, and homeschooling family, please allow us this much time.
Free shipping does not apply to clearance items, Canada, AK, HI, and International orders. If you have trouble ordering out of the country, please email me with your order.
Free Shipping is to the lower 48 states. Some books can be sent first class at a much lower rate than a priority. The buyer assumes all responsibility for determining the suitability of all products sold by Beans and Stitches for their specific use. Shipping damages must be reported within 48 hours.
What are the clearance item policies?
All clearance items are subject to the same policies. Because of the deep discount given, they may not be returned. Prices are not negotiable. We make sure our clearance items are in very good condition and will make notes on how they got to clearance! If they are less than very good we will list their condition, ie..scratched, etc. Items have full warranties starting from the date of purchase for the new owner unless otherwise stated. We do not give free shipping on clearance items. Full support is given on all clearance items. If the product is over $150.00 the shipping charge will be added to your order after it is processed, even though the system will calculate free shipping. Shipping charges are above.
Address changes can be made to your account. If you email us your address changes, we will respond with a "Thank You!" If you don't receive a response, please email again. We are not responsible for items sent to an incorrect address if notification is not made before the product ships.
Incorrect Prices on site:
You may be looking at a sale page and decide to save it and the sale ends. Please do not save our sale pages, always come to the site and refresh it so you can have current information.
What is your return policy?
We truly want our customers to be happy. We will spend as much time as needed with you on any purchase, we answer all emails, and will spend time helping you decide on your purchase.
Therefore: You have 15 days to request a return. We will accept a return on the wrong item sent. We are also flexible in some cases, so please email us if you are not happy with an item. (Clearance items and media; books, DVDs, ebooks, magazines: once the order is placed for any of these, the order is not refundable.)
Is shipping covered on a return?
We will cover shipping only if we made a mistake by sending the wrong item or if we forget an item. Shipping for normal returns is not covered. Insurance is also the responsibility of the purchaser.