Customer Service is the MOST important part of our business! We are happy to spend time answering questions before you purchase with us. We want our customers happy, so please read our policies.
Contact us if you have any pre-sale questions on fabrics, notions or digital patterns.
Physical Product Shipping Policy
Do you ship international orders?
Not Currently - We are currently not shipping physical products out of the country. We hope to do this again soon!
How is the item shipped?
USPS. If there is an unusual delay, you will be notified. Your order will be marked as 'shipped' on the site status. If there is a tracking number, it is usually sent automatically.
Orders ship within 2 business days of placing the order.
In most cases, we will get the orders out sooner, usually your order will update the same day.
Free Shipping is to the lower 48 states. Some books can be sent first class at a much lower rate than a priority. The buyer assumes all responsibility for determining the suitability of all products sold by Beans and Stitches for their specific use. Please report shipping damages must be reported within 48 hours.
Address changes can be made in your account.
What is your return policy?
We truly want our customers to be happy. We will spend as much time as needed with you on any purchase, we answer all emails, and will spend time helping you decide on your purchase.
Cut fabric and digital patterns cannot be returned/refunded. Any item returned needs approval first, contact us here.
We will accept a return on the wrong item sent, please use the contact form. We are also flexible in some cases, so please contact us if you are not happy with an item.
Clearance items and media; books, DVDs, ebooks, magazines - once the order is sent for any of these, the order is not refundable.
Unshipped orders, or orders returned outside of a wrong item sent, have a 10% cancel/refund fee.
Is shipping covered on a return?
We will cover shipping only if we made a mistake by sending the wrong item or if we forget an item. Shipping for normal returns is not covered.